Delete Your Account & Data

This page explains how to request deletion of your Om Puja Arpan (Arpan) account and the personal data associated with it. The app is published and operated by Ayvik Global (OPC) Pvt. Ltd., the Data Fiduciary under the Digital Personal Data Protection Act, 2023. You do not need an account or a login to read this page or to submit a deletion request.

1. Delete Your Account From Within the App

The fastest way to delete your account is directly in the Arpan mobile app:

Open the Arpan app and sign in to your account.
Go to Profile (bottom navigation bar).
Tap Settings, then Delete Account.
Confirm the request when prompted. We may ask you to verify your identity by entering a one-time password (OTP) sent to your registered email address before proceeding.

Once confirmed, your account is closed immediately and you are signed out on all devices. Deletion of the underlying data then proceeds as described in Section 4.

2. Request Deletion by Email

If you have uninstalled the app, cannot sign in, or would simply prefer to write to us, send a deletion request to support@ayvik.ai with the subject line "Account Deletion Request". Please send it from the email address registered with your Arpan account where possible, and include your full name so that we can locate the account. We verify deletion requests by email, so we may reply with a one-time password (OTP) that you will need to confirm.

The form below prepares that email for you. Nothing is sent from this page and no details are stored here — filling it in simply opens your own email app with the request ready to send.

Full name *

Registered phone number (optional)

Registered email address *

Reason for deletion (optional)

Your name and registered email address are required — we verify every deletion request by sending a one-time password (OTP) to that email address. A phone number is optional and helps us locate your bookings faster.

Opens your email app with the request addressed to support@ayvik.ai.

3. What Is Deleted and What Is Retained

3.1 Data That Is Deleted

Your account and login credentials, including your registered phone number and email address
Your name and profile details
Your saved home, office, and venue addresses
Your puja preferences and saved booking instructions
Push notification tokens and device identifiers linked to your account, used to send you booking updates
Support correspondence linked to your account, other than records we are required to keep for dispute or legal purposes

3.2 Data We Must Retain (and For How Long)

Some records cannot be deleted immediately because Indian law requires us to keep them. These are retained in restricted storage, are not used to contact you or to profile you, and are securely deleted or anonymised once the period below expires.

Data Retained	Why	Retention Period
Tax invoices, booking and transaction records, payment references	Statutory retention under GST law (CGST Act, 2017, s.36) and the Income-tax Act, 1961	72 months (6 years) from the due date of the relevant annual return
Minimal account record confirming the deletion request	Legal, audit, and grievance-redressal obligations	12 months from deletion
Device identifiers and push notification tokens	Delivering booking notifications	Deleted with your account

Why we cannot delete your invoices immediately. Ayvik Global (OPC) Pvt. Ltd. is a GST-registered business. Indian tax law requires us to keep the tax invoice for every puja you booked — which includes your name, the billing address, and the amount paid — for 72 months. We are not permitted to delete these earlier, even at your request. They are held in restricted storage, are not linked to a usable account, and are never used to contact you, market to you, or build a profile. Everything listed in Section 3.1 is deleted regardless.

Payment instrument details are never held by us — they are processed by Razorpay, our PCI-DSS compliant payment provider, and are governed by their own retention policy. See our Privacy Policy for full details.

4. How Long It Takes

Acknowledgement — within 48 hours of receiving your request.
Verification — we may send a one-time password (OTP) to your registered email address, or otherwise contact you there, to confirm the request genuinely comes from you.
Deletion completed — within 30 days of verification, except for the records listed in Section 3.2.
Backups — residual copies in encrypted backups are purged on the normal backup rotation, within a further 90 days.

5. Before You Delete — Please Note

Deletion is permanent. Your booking history, saved addresses, and preferences cannot be restored. To use Om Puja Arpan again you will need to register a new account.
Complete or cancel active bookings first. If you have a puja scheduled, we will complete or cancel it before deleting the account so that the assigned Pandit and vendors are not left mid-arrangement.
Refunds are governed separately. Deleting your account does not create a refund entitlement. Please see our Refund & Cancellation Policy.
Deleting the app is not deleting your account. Uninstalling the Arpan app from your device does not delete your account or your data — you must use one of the two methods above.

6. Deleting Only Some of Your Data

You do not have to close your account to have specific data removed. Under the DPDP Act, 2023, you may ask us to erase data we no longer need, correct data that is inaccurate, or withdraw a consent you previously gave — while keeping your account and your booking history intact.

Tick what you would like removed and we will action it within 30 days. We verify these requests the same way as account deletion, by sending a one-time password (OTP) to your registered email address.

What would you like us to remove?

A saved home, office, or venue address — specify which in the box belowMy puja preferences and saved booking instructionsMy phone number — we will contact you by email insteadPush notification tokens and device identifiers — stops push notifications to your devicesPast booking details — except the tax invoice, which we must retain — see Section 3.2

Anything more specific? (optional)

Uses the name and registered email address you entered in Section 2. Records we are legally required to keep (Section 3.2) cannot be removed on request — most importantly the GST tax invoice for any puja you have already booked.

Your account stays open. Nothing on this page is sent automatically.

7. Contact & Grievance Officer

If your deletion request is not actioned, or you are dissatisfied with how it was handled, you may contact our Grievance Officer:

Grievance Officer — Om Puja Arpan

Legal Entity: Ayvik Global (OPC) Pvt. Ltd.

App: Om Puja Arpan (Arpan)

support@ayvik.ai

+91 845 10 70 180

Navi Mumbai, Maharashtra, India

If your grievance remains unresolved, you may approach the Data Protection Board of India once operational.

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